Contact
The quickest way to reach us is a support ticket: you get a ticket number at once and a link to follow our replies, with or without an account. We reply within 2–3 business days, usually sooner. If someone is in immediate danger, call 112.
Help with your account or productsVoltKit RTC, SVGA Maker, sign-in and anything else. Attach screenshots if they help.Open a ticketPayments and refundsMissing credits, a refund or a double charge. Have your payment ID (pay_…) ready.Ask about a paymentReport a bugSomething on the site or a tool isn't working. Tell us what you expected.Report a bugIdeas and feedbackA tool or feature that would save you time.Share an ideaSales and partnershipsVolume pricing for RTC, integrations and partnerships.Talk to usReport content or abuseSomething illegal or harmful in a live room, an app built on VoltKit RTC or SVGA Maker. No account needed.Make a reportPrivacy and your dataA copy, correction or deletion of your personal data.Make a requestGrievancesA complaint about our service or a decision we made, for our Grievance Officer.Raise a grievanceCourts and law enforcementOrders and lawful requests from courts, government and police.Send a request
Response times
| Request | What to expect |
|---|---|
| Support: account, billing, RTC, SVGA Maker, bugs, questions | Within 2–3 business days, usually sooner |
| Grievances | Ticket number at once; resolved within 7 days |
| Privacy requests | Reply within 2–3 business days; completed within 30 days |
| Content reports and legal orders | Handled first, within the times India's IT Rules set |
Reports and legal orders follow the times set by law, listed in the Content & Grievance Policy.
Prefer email? contact@voltkit.in
The refund policy and delivery policy explain what happens after a payment, and the privacy policy how data requests are handled. Courts, government and police can send orders and lawful requests through the ticket form or by email from an official address.
- Grievance Officer
- contact@voltkit.in with “Grievance” in the subject