How can we help?
Open a ticket and you'll get a ticket number straight away, with a link to follow our replies. No account is needed for reports, grievances or privacy requests.
Help with your account or productsVoltKit RTC, SVGA Maker, sign-in and anything else. Attach screenshots if they help.Open a ticketPayments and refundsMissing credits, a refund or a double charge. Have your payment ID (pay_…) ready.Ask about a paymentReport a bugSomething on the site or a tool isn't working. Tell us what you expected.Report a bugIdeas and feedbackA tool or feature that would save you time.Share an ideaSales and partnershipsVolume pricing for RTC, integrations and partnerships.Talk to usReport content or abuseSomething illegal or harmful in a live room, an app built on VoltKit RTC or SVGA Maker. No account needed.Make a reportPrivacy and your dataA copy, correction or deletion of your personal data.Make a requestGrievancesA complaint about our service or a decision we made, for our Grievance Officer.Raise a grievanceCourts and law enforcementOrders and lawful requests from courts, government and police.Send a request
Response times
| Request | What to expect |
|---|---|
| Support: account, billing, RTC, SVGA Maker, bugs, questions | Within 2–3 business days, usually sooner |
| Grievances | Ticket number at once; resolved within 7 days |
| Privacy requests | Reply within 2–3 business days; completed within 30 days |
| Content reports and legal orders | Handled first, within the times India's IT Rules set |
The times for reports and legal orders are set by law and listed in the Content & Grievance Policy. If someone is in immediate danger, call 112.
Already have a ticket?
Signed in: find it under Support in your dashboard. Without an account: open the link in the email we sent when you created it.
Answers you might need
- Developer docs for VoltKit RTC
- Pricing, the refund policy and the delivery policy
- The Acceptable Use Policy and your privacy rights
Prefer email? Write to contact@voltkit.in. A ticket is faster to follow, and every email is handled the same way.
- Grievance Officer
- contact@voltkit.in with “Grievance” in the subject